I seldom get into trouble with people, but sometimes you just have to stand up for yourself. I was in a bad mood to begin with. I had a 4 PM appointment with my cardiologist that I was sure, was just revenue builder for the medical organization as I had just been there 3 weeks earlier. After a 20 minute ride on the 101 in rush hour traffic, my exit at Indian School Road was closed for construction and I had to take Thomas Rd as an alternative route and the drivers on Thomas are a whole other thing. Rude cutter offers and cell phone talkers. I was literally taken aback watching some woman in a BMW cut off as many people as she could. This all builds an anxiety level to a peak. Arriving right on time, I check in and sit down. The office is almost empty with the exception of what appears to be a new patient filling out a lengthy questionnaire with his wife assisting him. Suddenly this fat woman about 60 plus years old, with bright yellow hair looks up from her work and says, Mel. Sitting about 8 feet in front of her I reply, yes. She holds up a 2 inch thick packet of papers that she wants me to fill out. I say to her, I'm not filling that out because I've been a patient here for 8 years and was just here 3 weeks ago and nothing has changed since then. She replies, "Everyone fills this out"! Again, I tell her, no, I'm not a new patient. Then she asks me who my primary care physician is. By this time I've walked over to her complaining that I had to get up for nothing. (See, she's pissed me off) I explain that I don't have a primary care physician and my insurance company doesn't require one, that I called a few weeks ago for another provider and it was verified. Then I said, apologetically, "Am I giving you a hard time?" She now yells, YES, and she doesn't appreciate it this late in the day! At the same volume I reply, ME TOO!
Now it's been my experience that people that hold the job of receptionist are not required to hold any degrees or display a very high IQ, as displayed by my first wife, as that was her career for the 3 months after we got married until she got pregnant, then immediately retired to expectant mother, but I digress.
Just then, one of the girls from the inner office came out and motioned to me with a giant smile. I know and love this girl, she always plays with me when I'm there and legitimately seems to enjoy me, as I do her. I ask her if she can fire fat lady for me and she laughs and asks what happened. I briefly tell her, while she laughs and says I need to talk to the doctor to accomplish that. I think that by the time I left, I'd explained that I wanted fat yellow haired lady fired to everyone that worked there and they all agreed she had a bad attitude, but I'm sure nothing will be done about it because lets face it, everyone has a bad day! She's been there a long time and if I recall, she's the same lady that took care of my when I first started going there 8 years ago. I walked in and tried to check in. She asked me my name and after a couple of minutes, she looked up and said she has no record of me, do I go by another name? I said, yes, Madonna! Evidently, intelligence doesn't display itself in her family.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment