Wednesday, March 30, 2016

Fiasco number 28,293...

Fiasco number 28,293 brought to you by United healthcare.

Life is either getting stranger or I'm getting too old to keep up. Here is the latest of many fiascoes that just occurred. I declared today, "self improvement day" and made a dental appointment for a cleaning and then I thought of the little bump in my left ear lobe that has been bothering me for about 60 years. I was in the 5th grade when a classmate told me at lunch hour that he had a bump in his ear lobe and I searched mine and found I had the same thing. It's never bothered me enough to do anything about it, but today being SELF IMPROVEMENT DAY, why not? 

I called United Healthcare and the first doctor they gave me was a guy that I lived with his ex-wife for about a year. Probably not a good idea to see him under these circumstances, I could lose an ear, huh? The next 2 were disconnected, so I asked the nice young lady to do my footwork and try some more for me. She starts telling me that I need a referral from my primary care physician and I explain that I've never needed this in the past and she didn't have an answer. By the way, she sounded about 18 years old. I decided this was a wild goose chase and begged off and hung up. While driving to run some errands, I got a call from a doctor's office. I asked which doctor's office she was calling from and she didn't know, explaining there were 15 doctors that she worked for. I had to blow her off, as I was driving and she wanted my insurance ID number. An hour later I returned her call, but she said she couldn't speak with me to schedule anything without a referral. What the.....? Now I call my Primary Care Physician who will from this point forward be referred to as PCP. A voice answered that frankly I could not identify as to gender. I told "it" I needed a referral from Dr. Taxin. "It" asked, had I seen Dr. Taxin before and I replied, yes. Then, did you see him for the reason you want a referral? I knew if I answered no, he would tell me that I needed to make an appointment with him, for the issue. I replied, I think so. (not good enough). "It" answered, if you don't know for sure, you'll have to make an appointment as there is no record of him seeing me for a bump in my ear. (Damn, they kept records) However Dr. Taxin doesn't have any appointments available for a long time, but I can see Dr. Meres on Monday. Do I want the appointment? I said, "Are you kidding me? I have to make an appointment with a total stranger, to get a referral to see a dermatologist that I've never even heard of and no one will even tell me his name? Do I want the appointment or not? I told "it" that I needed to consult with my social director and I'll get back with you!

I do need to ask one question. Who is paying for 2 appointments, because it's not me. I have Medicare thankfully, so all of you and I are paying for this ridiculous system!

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