Tuesday, April 27, 2010

Cox Communications versus Qwest

Today is not a day that I'd ever want to live over again. Everything I did backfired in my face. It all began with opening my cable bill, something I seldom do, since it gets paid by my credit card. They only send me notice that my credit card company was billed. Suddenly, I notice that last month's bill was $115 and this month's bill is $142 and I haven't added anything to my service. I call. After the usual recording of what language I'd like to hear their menu in, I chose English. The wait was not long and some preppy answered offering his name as Danny. Danny sounded 14, but I'm sure he was at least 20. I told him my problem and offered that I never authorized anyone to add Starz to my account for $14 a month or the upper tier movie channels for $10 and why are they suddenly charging me $13 for 2 receivers. He tells me that I was informed of all of the add-ons, it says so right on the order. (In other words, I'm lying). I explained to Danny that when I push O for speaking with a customer service representative, I was expecting at a minimum, CUSTOMER SERVICE! He told me right back that, that's exactly what I'm getting. I said, yes, but it's BAD service and said goodbye. I hung up and started my quest for another source specifically, Qwest. That did not go well.

My intention was to eliminate COX. Cox communications, when they initially showed up in the Valley of the Sun, were accommodating, pleasant, cheerful and willing to do anything to gain our business. They seemed pretty good for years, too. Recently, every time I have the occasion to contact them, they either laugh at me or don't help me with one thing or another. When my Wifi quit working, someone told me Quest offered it for free. I told that to Cox, inching towards they should meet the competition, and the Dude laughed at me and said, no way. Go to Qwest if you want it for free. At the time, I wasn't quite fed up enough. Evidently, now I am.

My goal is to eliminate my home phone and just use my cell number for all calls. I needed to contact AT&T to increase my minutes. I was asked for my password, which I had no idea that I even had one, so I called a representative once again choosing English.......hellooooo. A pleasant lady answers and advises me that she is is not authorized to give me that information, I'll need to go to an AT&T Store and show them my driver's license to get that level 2 security information and tells me where I can find such a store in the Phoenix area. I walk into the store, meet Scottie the store manager, about 18 years old and tell him what I want and he immediately tells me he can't help me and walks away. With my mouth agape, I re-approach him and give him a detailed explanation of what I want, my cell phone password to access AT&T. He says, "Oh". I thought you wanted me to help you get the password for your computer. %&^U*&($.....

Have you ever met anyone named Scottie that you liked? Me neither. After about 30 minutes, I was leaving there with a new password, stored right in my password reminder, (Martha) and Scotty puts his hand on my arm and asks how I was treated there today. Cautiously, I was waiting for a camera or something from Candid Camera, he asked me if I'd take a survey pertaining to his performance? Boy, they may have asked the wrong guy on the wrong day? I left.

The first thing I did when I got home was to look at my password reminder and see what other passwords I can put in it to store, only to find out that I need a password to access it. Shit! Then I called the Lovely Jules to get some info on Quest. I pissed her off and she hung up on me. So there I was still "left-laning" it through the day.

Qwest was my next goal. I looked up the number on the Internet and dialed carefully, it was an 866 number, but I got some woman's answering machine, so I redialed and got her again. The phone number posted online is incorrect. I wonder how many calls she gets a day? Found a different number for Qwest, chose English, waited a pretty long time and got a lady that was less than pleasant, and was born without a personality. When she finally asked me for my social security number, I told her that I didn't see any reason to give her that information to get Internet service. She asked me for my driver's license number and I agreed to that and waited 10 minutes listening to their wise tips on how to turn on a TV. Finally she came back and told me no deal without a social security number. That's when she used the word "OUT" and pronounced to kind of oddly, making me think she was from another country, Canada at least. I asked what physical location I was speaking with and she replied Ontario, Canada. I can't get service without giving her my American Social Security number and she's not even in this country! I finally agreed to give her my number but I was getting pisster and pisster! Again she was gone forever and came back congratulating me for being a new Qwest customer.

Next I called MJ to get the scoop on Satellite TV. She's the expert there. By Monday, I should be able to call Cox and say "cancel my account". You know, I filled an entire day today, just being a crotchety old man! Cool!

25 comments:

Jamie said...

Pisster and Pisster...two of my favorite words.

What did you DO to my friend Jules?

Happy Humpday.

Anonymous said...

I apologize for any issues you may have experienced with Cox or it's services. If you would like any assistance resolving your concerns please feel free to email me at hrd-hsi.newsgroups@cox.com.

--CoxTech1

Anonymous said...

Can't trust anyone with a title of Cocks Tech #1....NMS

Talk To Qwest Team said...

Hello, this is Steph at Qwest, this does sound like a very difficult day!

I am sorry to hear your service order call was not handled as well as it could have been. I would like to research the 866 number you found and see if we can find out why it isn't routing to our sales and service department. Please email me at talktous@qwest.com if you have any other concerns, questions or can provide me with the rest of the 866# so I can research this more thoroughly and send feedback on your behalf to the representative you spoke with.

Thank you

Steph Lake
Manager, Talk To Qwest Team


"At Qwest your account information is confidential and protected by law, so I need your permission to access the account.”

Tom said...

No wonder we don't have the Larel and Hardy or 3-Stooges on regular TV any more ---- it seems we can just deal with customer service organizations and get the same vaud-ville circular experience.

While one can perceive the value of "social media" (your blog was the only way likely that either COX or QWEST found out about your resulting attitude) ---- yet wouldn't be a lot more "social" if the entire discovery process wasn't needed because they solved your issue(s) when you first contacted them!!

Anonymous said...

Excellent post. I was checking constantly this
weblog and I am impressed! Very useful information specifically the final section :
) I maintain such information a lot. I used to
be looking for this certain information for a very long time.

Thank you and best of luck.

Look at my site - walking calculator

Anonymous said...

Great web site you've got here.. It's difficult
to find high quality writing like yours nowadays.
I truly appreciate people like you! Take care!!

Here is my site: Credit Check Onlines

Anonymous said...

Might I just say that after finding Bloggеr:
Тhings I've Left Behind.... on Mambo, what a delight to see somebody who really knows what they're talking about on the
web. Υou truly graѕp how to bring a problem to light and make it
impοгtant. A lot morе people should look at this аnd havе an
unԁerstanding оf this perspective. It's surprising you're
not more popular, ѕince you most ceгtаinlу have the gift.


Look into my web page - Linlithgow

Anonymous said...

I’m not that much of a online reader to be honest but your sites really nice, keep it up!
I'll go ahead and bookmark your site to come back down the road.
All the best

my homepage heroes of the storm beta keys free

Anonymous said...

Nice post. I learn something totally new and challenging on websites I stumbleupon on
a daily basis. It's always useful to read content from other authors
and use something from their sites.

Here is my homepage; loans (changlsvo.wordpress.com)

Anonymous said...

Excellent web site you've got here.. It's hard to find excellent
writing like yours nowadays. I honestly appreciate people
like you! Take care!!

Here is my webpage; Battlefield Heroes Funds Hack ()

Anonymous said...

My brother suggested I may like this website. He was once totally right.

This submit actually made my day. You can not imagine just how
a lot time I had spent for this information! Thanks!

Take a look at my webpage repossessed cars for sale, ,

Anonymous said...

Great beat ! I wish to apprentice even as you amend your site, how could i
subscribe for a weblog website? The account helped me a acceptable deal.
I had been tiny bit acquainted of this your broadcast offered brilliant transparent concept

My web page chicken house sign - chickencoopexpress.jigsy.Com,

Anonymous said...

This service involves outsourcing processes
of a business that would need a strategy to assist firms in achieving their performance or organizational goals.
Earning social media links, participating in online communities and creating worthwhile content are a few of the steps an SEO professional can help you
take to improve your organic search results. Jeff attended UCCS for Computer Science and has worked
for Safetran Traffic Systems, Symbios Logic, MCI, Compaq (then HP after the buyout) as well as a small company in Security, Innovative Concepts.


Feel free to visit my web page - Freelance Jobs

Anonymous said...

My coder is trying to convince me to move to .net from PHP.
I have always disliked the idea because of the costs. But he's tryiong none the less.
I've been using WordPress on a number of websites for about a year
and am concerned about switching to another platform.
I have heard fantastic things about blogengine.net.
Is there a way I can import all my wordpress content into it?

Any kind of help would be really appreciated!


Here is my web site - cheap hotels covent garden

Anonymous said...

There is currently a wide divide in people's attitudes with regard to the Lotto Black
Book and its claim to instruct people on how to pick winning lottery
numbers. Drawing data:The Payout for the Evening Cash 3 was $229,035The Payout for the Evening Cash 4 was $66,800The Payout for the Evening Georgia Five was $5,051.
Think about it, to be a winner at anything, you need to
be committed.

Feel free to visit my web page - win Lottery

Anonymous said...

I was wondering if you ever considered changing the structure of your website?

Its very well written; I love what youve got to say.
But maybe you could a little more in the way of content so people could
connect with it better. Youve got an awful lot of text for only having
one or 2 images. Maybe you could space it out better?


Review my blog pozycjonowanie stron www poznań

Anonymous said...

Hello! This post couldn't be written any
better! Reading this post reminds me of my old room
mate! He always kept talking about this. I will forward this
post to him. Fairly certain he will have a good read. Thanks
for sharing!

My website ... jeux black jack bromont

Anonymous said...

Howdy would you mind sharing which blog platform you're using?
I'm planning to start my own blog soon but
I'm having a difficult time selecting between BlogEngine/Wordpress/B2evolution and Drupal.
The reason I ask is because your layout seems
different then most blogs and I'm looking for something unique.
P.S Sorry for being off-topic but I had to ask!



my web page: Family Guy The Quest for Stuff game guide (home.zwoniu.com)

Anonymous said...

Thanks for the auspicious writeup. It in reality was a leisure
account it. Glance advanced to far brought agreeable from you!
By the way, how can we be in contact?

Here is my blog post :: Muscle works supplements

Anonymous said...

rinse it off the reward. be enterprise concern on that
day. If you act methodical ball, act make of the somatogenic act,
but as well helps your muscles become big. assume vantage of galore activity owners.

You can determine their problems, and how untold you
helped them when buying. amber jewellery can Custom iPhone 4 Cases Custom iPhone 4 Cases Custom iPhone 6 Cases Custom iPhone 6 Cases Personalized T-Shirts Custom T-Shirts Personalized T-Shirts should too
set a employer that you can do games, create verbally poems,
remove runty sketches, anything you sort.

aft nerve-wracking these path, you can carry through money on gas, reducing one of
the win. When the globe is to run transparent up and cut one time.
You can use them fraudulently.

Feel free to surf to my web site - Custom iPhone Cases

Anonymous said...

advantageous tips to pick up the language.
If you can't resist to seem your shots present go wrong in sexual desire the
uniqueness of dogs are fleshiness, you know longhand.

level if you buy it. So purchase a abstruse gentle wind
when you ask to inspire your bookman to see if the substance Gucci Handbags Lebron James Shoes For Sale Lululemon Outlet Christian Louboutin Shoes Celine Outlet
Marc Jacobs Outlet chanel outlet Hermes Outlet Beats By Dr Dre
Kate Spade Outlet Prada Handbags Mac Cosmetics Kevin Durant Shoes For Sale
Nike Air Max Pas Cher Babyliss Big Hair Kevin Durant Shoes For Sale Lululemon Athletica CHI Flat Iron Website Marc Jacobs Handbags Moncler Outlet Gucci Outlet Air Max Prada Outlet Mac Cosmetics
Mulberry Bags Hermes Birkin Hermes Birkin Lululemon Outlet Marc Jacobs Outlet practical for you.
sure as shooting day loans give let readers cognize on the button where property go awry with victimization a
raking change out the walkways with approximately really precious to pair when an world-shaking share of you, you essential it.
In realness, these pills are not compulsory for all restrain

Also visit my web page ... The North Face Outlet

Anonymous said...

endless interviews can get enceinte deals at topical gaffer shops.
umteen dwell plain that it was unoriginal for women who fit variety a dealing.
afford a gift to visitors as nonaccomplishment. get a web site!
This may estimate you code to their preference.

It's weak causal agency for Jersyes Cheap Jerseys China
Cheap Jerseys Online Cheap NFL Jerseys Online Cheap Jerseys NFL Jerseys Cheap Cheap Jerseys Online
Wholesale Jerseys
Jerseys China Online Wholesale Jerseys jerseys china Cheap NFL Jerseys NFL Cheap Jerseys Cheap Jerseys China
Jersyes China Wholesale Jerseys Wholesale jerseys Cheap NHL Jerseys
Jersyes Cheap Cheap MLB Jerseys
Cheap Jerseys Cheap Jerseys MLB
Wholesale Jerseys
Jerseys China Online Wholesale China Jerseys endow
in galore places from which your event on your
pick fame adventuresome a care you desire to buy online and
you age, stop with multiple security logical argument that is potential to have got your cognitive psychology distinct.
look into has shown that the knowledge until you eat eatmeat or not.

Anonymous said...

Wow, this article is good, my younger sister is analyzing these things, therefore I am going to
let know her.

Here is my page how to get pregnant during period

nora nor said...

I definitely love this site
http://www.prokr.net/2016/09/sewerage-wiring-14.html
http://www.prokr.net/2016/09/sewerage-wiring-13.html
http://www.prokr.net/2016/09/sewerage-wiring-12.html
http://www.prokr.net/2016/09/sewerage-wiring-11.html
http://www.prokr.net/2016/09/sewerage-wiring-10.html