It appears that my obnoxious plea to Qwest was heard by the powers that be and a gentleman named Rich actually phoned me the following day. He was a gentleman and did his very best to resolve my current dilemma. He credited my $69.23 that was created without warrant and asked if there were anything else he could do to satisfy me. I thanked him and he referred me to his website, "talktoqwest.com" in the future if there are any future problems. So it turns out that the squeaky wheel sometimes gets oil. At least it did this time! Now if we can convince Chase Bank to operate more legitimately, it would be a good Christmas.