This post was formerly titled Old Man Rants about CVS, but after Martha's RUDE comment, I thought a name change was due.
Am I the only person that has trouble with CVS and their telephone menu? Here's the deal. I've never used CVS before, but I noticed they had a big drive though location at Tatum and Bell Rd in Phoenix and made a mental note to try them. I think the time I tried them, I was shopping for Musilex for the Lovely Jules when she got a case of the Flu. They were fine or so I thought.
Fast forward, I'm living in an area that is congested with traffic and although there is a Walgreen's close by, it is located in the busy area and to slip in and out to pick up a prescription, makes for aggravation. I also noted that 1/2 mile in the opposite direction is a 24 hour CVS. I transferred all of my prescriptions for blood pressure meds to CVS. One day I was shopping with my Costco wife, the Lovely Jules, when the first experience with them was a phone call from them, saying that my prescription for one of my routine meds was denied. Denied, I asked? What do you mean by that? It didn't have any refills left on it, so we cannot fill it. I suggested they call Dr. Harvey and ask his assistant Harris to refill the order. She said she tried faxing them but got no reply. I explained that sometimes the assistant is busy and he'll get to it, or to call Harris at such n such number, and I gave her the number and ask for a refill on that med. There was a long silence and I asked if she wrote down the number? She said, no you didn't tell me to write it down. I asked if she had a pen or pencil and she said no, to wait. I did and she came back and I slowly gave her the number. Again a longer than comfortable pause and she asked. And WHY am I writing down this number??? OH-MY-GAWD! I explained that she needed to call Harris and I hung up. She never called! Eventually, Harris replied by refilling the fax he got a day later, so all was eventually okay.
Next experience was Dr. Harvey had Harris call in a new prescription for a med. He also gave me a few free samples to get used to trying the new drug. The new drug had side effects that were more than I wanted to handle on a daily basis. Every time I'd stand from a sitting position, my legs would cramp up and take about 90 seconds for the cramps to release, not cool! So I called the pharmacy and cancelled the prescription. The following day and everyday since, I get an early morning message on my cell phone saying my prescription is ready. I tried 3 times now to call and cancel it. The first time I got left waiting on hold for longer than I cared to wait, over 3 minutes and the second time the menu transferred me to the store manager who claimed he couldn't transfer me back and the third time, was the "please hold" routine again! Screw it, they'll get the idea when I never pic up the drugs! Right? Back to Walgreen's...